SmartGov Framework for e-Government Services is Now Available
The EU funded SmartGov project has now finished. A major deliverable from the project was D71: The Framework for e-Government Services.
This framework includes reference models for:
- the processes behind the design and delivery of e-government services
- co-operation in public authorities, both internal and external
- social acceptance of e-government services
It is intended to benefit any public authority that is planning or already delivering electronic transaction services, whether or not they have access to the SmartGov platform. It is designed to help improve co-operation, effectiveness and efficiency The framework is underpinned by the e-Government Services Ontology. This is intended to provide a common understanding of the principles of e-government services, an understanding from which people can communicate, discuss and build models of their own.
SmartGov D71: A Framework for e-Government Services (July 2003, pdf, 1.3 MB)