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Can e-consultations be evaluated?


This paper addresses the issues of what should be evaluated in the e-consultation process and why. It considers how to undertake evaluation and offers a potential framework for electronic consultation evaluation, bearing in mind the lack of a comprehensive framework to evaluate participation in general in policy-making. There is also the question of "evaluation from whose perspective" ie government or citizens? We review general criteria for evaluating participation, and briefly outline common approaches policy-makers are likely to consider relevant to the evaluation of electronic consultations. Our overarching research question is "How effective is e-consultation in engaging a wide audience and enhancing deliberation so as to inform and influence the policy process". Our aim is to develop a framework to evaluate e-consultation which helps us address this question.

full paper at IAOS (link opens in a new window)